Frequently Asked Questions

Frequently asked questions

Everything you need to know about ordering, shipping, and our products. Can't find your answer? Email us at jackie@shoptwinklette.com

Simply enter your personalization details in the text fields on the product page before adding to cart. Each listing will indicate exactly what information is needed — typically your baby's first and middle name, or first name only for hats.
For swaddle blankets, we recommend entering both first and middle name — it fills the design beautifully and makes a stunning keepsake.

For hats, first name only looks best.

Enter names exactly as you'd like them to appear, including capitalization.
Yes! At checkout you'll see a gift message field. Enter your note there and we'll include it with the order. We do not offer gift wrapping at this time.
Please contact us immediately at jackie@shoptwinklette.com with your order number and the correct name. Because production begins quickly, we cannot guarantee changes once an order is in process — but we'll do everything we can to help.
We offer three blanket types:

Swaddle blanket — Lightweight, breathable polyester jersey with a slight stretch. 42" × 42". Perfect for newborns.

Minky blanket — Super soft and plush, thin and lightweight. Available in sizes 30×40, 50×60, and 60×80. 2-sided print available.

Sherpa blanket — Velvety fleece top with a luxurious sherpa backing. Thicker and heavier than Minky. Available in sizes 30×40, 50×60, and 60×80. Sherpa backing comes in white, gray, or tan.
Most of our designs are available in multiple colors. The full color chart is shown on each product page.
All Twinklette products are proudly made in the USA.
Machine wash cold, gentle cycle. Tumble dry low or hang to dry. Do not iron directly on the printed design. With proper care, your personalized blanket will stay vibrant wash after wash.
Every Twinklette order is made to order just for you. Total delivery time = production time + shipping time.

Standard: Production 3–5 business days + USPS shipping (varies by location, typically 3–8 business days). Free on orders $50+, otherwise $5.

Express: Production 1–3 business days + 2-day shipping. $35 flat rate. Select "Express Production" at checkout.
Yes! Our Express Production option is available at checkout for $35. Your order will be made and shipped within 1–3 business days, then delivered via 2-day shipping. This is the best option when you need a gift by a specific date.
Currently we ship within the United States only. Stay tuned — international shipping may be coming in the future!
You'll receive an email with tracking information as soon as your order ships. Be sure to check your spam folder if you don't see it within your expected production window.
Because all of our items are made to order and personalized just for you, we are unable to accept returns or exchanges on custom orders. Please double-check all personalization details before placing your order.
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. Email jackie@shoptwinklette.com with your order number and a photo of the issue and we'll make it right.

Still have questions?

We're happy to help. Reach out at jackie@shoptwinklette.com and we'll get back to you within 1 business day.